Shipping policy

At EONCEND, we work hard to get your order to you as quickly and smoothly as possible. Please take a moment to review our shipping details below.

ORDER PROCESSING

We aim to process all orders within 1-3 business days.

Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.

Business days do not include weekends or national holidays. Orders ship Monday through Friday.

ESTIMATED DELIVERY TIMES

Our shipping time is generally 7-14 business days for the United States and 10-14 business days for International Countries.

There are some factors affecting shipping that are beyond our control, including:

- Weather conditions

- Holiday seasons

- Errors by the shipping company

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.

 

SHIPPING COSTS

Shipping is paid for by the customer. We use a simple flat rate per destination, charged in your local currency, so there are no surprises at checkout:

United States — USD 9.95
Canada — CAD 9.95
United Kingdom — GBP 4.95
Australia — AUD 14.95
New Zealand — NZD 14.95
Mexico — MXN 200 (Standard) or MXN 315 (Secured Priority Shipping)
Japan, Malaysia, Norway, Singapore, South Korea, Spain and Switzerland — USD 9.95

We currently ship only to the destinations listed above. If your country is not available at checkout, we are unfortunately unable to deliver to it at this time.

Shipping rates are subject to change without prior notice. Promotional free shipping offers may also be available from time to time. Your exact shipping cost will always be calculated and displayed at checkout before you complete your payment. The final shipping amount shown on the checkout page shall prevail.

Shipping costs are non-refundable.

ORDER TRACKING

Once your order has shipped, we will send a shipping confirmation email with your tracking number and tracking link.

Tracking information may take 24-48 hours to update after the carrier receives the package. If your tracking number does not show updates immediately, please check again later.

You can also track your order through 17TRACK: https://www.17track.net/en

If you need help checking your order status, contact us at support@eoncend.com with your order number and tracking number.

SHIPPING ADDRESS

Please double-check your shipping address at checkout. EONCEND is not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address. If you spot a mistake, contact us right away — we can only update your address before your order has shipped.

MULTIPLE PACKAGES

If you have a multi-item order, your items may ship from different warehouses depending on which one has them available the fastest. In some cases, we may ship your items separately, in different packages and at different times, so nothing holds up the rest of your order. You may therefore receive multiple tracking numbers for a single order.

LOST OR DELAYED PACKAGES

EONCEND is not responsible for packages lost due to incomplete or unverifiable addresses. However, all of our orders are sent with insured shipping and handling. If an order gets stuck in customs, sent back, or lost during delivery, we’re sorry for the inconvenience — while the postal service is out of our control, because your package is insured we will do our best to send a replacement with faster shipping and full tracking where possible. Please see our Refund & Return Policy for when this may apply.

CUSTOMS AND TAXES

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: monvaris.com cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

NEED HELP?

Our team is always happy to help. Reach us anytime at support@eoncend.com and we’ll take care of you.